Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

When we offer refunds the following process must be followed:

(1) Email us at info@picosplace.com (Name, Order Number, any information of why you are requesting a refund, and a photo of the product showing the defect you identified ).

2. Items must be sent in the same condition as you received it using our return label that is provided by our customer service representatives. (Only after the return/refund has been approved).

3. Customers are responsible for paying for return shipping on all approved returns that are not due to a confirmed defective product or misrepresentation of product.

4. We have a 30 day money back guarantee with a 30% restocking fee.

5. Once a request for a refund is approved & we confirm receipt of your product, we will process your refund minus the 30% restocking fee & shipping (if appropriate as described above). It may take 5-7 business days to process through your bank depending on their policies.

Do not send your purchase back to the address from which it came. If approved, you will be provided with the return address or label.

 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are fulfilled on demand, special for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. 

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : info@picosplace.com
Call/SMS : ✆ 702-375-0752  Mon-Fri 9am-5pm ET