RETURN & EXCHANGE PROCESS FLOW

 

At Pico's Place, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging. Custom items cannot be returned or exchanged.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@picosplace.com or you can give us a call or sms at 702-375-0752 

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

• To begin the returns process, please send an email to our customer service support team at info@picosplace.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
• As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
• If the order qualifies as approved for return/refund, our team will notify you via your email address placed with your order.
• Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address. Shipping will be deducted from the return amount for all approved returns/exchanges that are not due to defect.
• You will be notified when your return has been received at our warehouse. Once received, we will do one of the following options:
• We can refund your original form of payment in 5-7 business days.
• We can send a replacement of the order; delivery is based on shipping times.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete and determined that the item ordered was NOT delivered to the address placed at the time of order, we will be sending a replacement.

We charge a 30% restocking fee for approved returns that are not due to defect or circumstances beyond our control.

Have more questions? Reach out to our Customer Support Team at 702-375-0752  from Mon-Fri 9am-5pm PST or email info@picosplace.com.